merseytravel fast tag login

your V5C vehicle registration form showing the vehicle is registered to your address. How to apply Apply online Apply online Visit a Merseytravel Centre Please complete the application form below. The discount is only available to class 1 vehicles, i.e., a car or small van** Merseytravel cannot hold a formal appeal panel based on a resubmission of the original application, you must submit new evidence and not solely on the grounds that you are unhappy with the original decision. Our postal address is: Merseytravel, PO Box 1976, Liverpool, L69 3HN. You receive the highest rate of mobility component of the Disability Living Allowance. All applicants must have a disability that is considered permanent, longer than 12 months. The toll fee will be deducted from your T-FLOW account. The tunnels discount scheme introduced by the Metro Mayor in 2019 is still the cheapest and most convenient way to pay for journeys, and we would urge those who have not yet registered for an account to do so and receive these benefits., Transport and Air Quality Portfolio Holder for the Liverpool City Region Combined Authority. If we are unable to accept your Application, we will inform you of this in writing and refund any payments made to us in advance in full. Our online application process, or address change, will automatically verify your residency. The easiest way to top-up your T-FLOW account is to sign in to your account online using the Mersey Tunnels website. If you are a member of the press or media and have a query, please send an email to communications@liverpoolcityregion-ca.gov.uk where a member of our Communications Team will contact you back directly. or The simple answer is "No", the toll rate is not liable to VAT and therefore receipts are not issued to customers. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however, Merseytravel accepts no liability for any loss or damage to property howsoever arising unless the loss or damage is caused directly by the default or negligence of Merseytravel. User means the vehicle VRN / or user of the T-FLOW scheme registered by the T-FLOW Account Holder. Register for an account and, providing your account is in credit, the barrier will automatically be raised so that you can pass through almost without stopping. If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. This same problem is also common with the letter D and C etc. Customers can assign more than one vehicle to an account and account holders will see an itemised history of each vehicle usage, allowing them to check expenditure, claim expenses etc. Any business users, including taxis and driving instructors, who meet the criteria for the resident discount scheme and are using their vehicles for private journeys can register for the scheme for private journeys only. If you have any questions about the Local 60+ scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. For the Queensway (Birkenhead) Tunnel the maximum permitted gross vehicle weight is 3.5 tonnes, except for local bus services and emergency vehicles. Any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim. Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. The completion of the tolls refresh project in April 2019 saw the introduction of contactless payments, new toll machines and information signs all designed to improve journey times through the plaza and the overall customer experience. Misuse of the concession may lead to prosecution. This now ensures sufficient funds are generated through tunnel use to allow for their upkeep and improvement without borrowing. Mersey Tunnels | Merseytravel If you don't have a pre-paid tolls account and need to make a journey through the tunnel, please be aware that due to Covid-19 guidelines we do not provide change.. To qualify for this discounted toll rate, you must be able to provide evidence that you meet the criteria below: - The number of journeys you have left for the year and how many journeys you have used so far, can be checked on our website at merseytunnels.co.uk or by calling, If you abuse the terms and conditions of this scheme or abuse any member of Merseytravel staff we will withdraw your concession without notice. (For customers paying by mobile devices (Apple or Android) receipts will be available through your provider). If you need further support or have any questions about the Merseylink service you can use our online Get In Touch webform and completing the Ask Us a Question option, or you can call our Customer Service Contact Centre on 0151 330 1002. Log in to manage your Mersey Tunnels account. Mersey Tunnels currently offers discounted toll rates for all residents of the Liverpool City Region. JULY 2021 Evidence For Office Use Only You will need BOTH of the following Provided (Tick) Initials / Date Passport sized . Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. Nothing in this agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this agreement. It is the T-FLOW Account Holders responsibility to ensure that the Account has appropriate funds to operate the Toll Barrier. As well as being more convenient and allowing quicker travel through the toll plaza, you no longer have to wait for Fast Tags to arrive by post or activate them before use. Merseytravel may, at any time, make minor changes (unlikely to affect your use of them) to the Account or Toll barrier and these terms in order to; Merseytravel may, at any time, make more significant changes to the Account, Toll barrier and these terms, if we do so we will notify you and you may then contact us to end the contract before these changes take effect and receive a refund of any monies paid. Please ensure you leave enough credit to cover any journeys that you need to make. If you are a registered T-FLOW user, then you can log in to your account online and select theTransactionsoption from the top of the page. When will I receive my new allocation of journeys in my account? As part of the account opening process, you will be asked to enter the Vehicle Registration Number(s) which will be checked against DVLA source data to automatically set the correct toll classification for that vehicle. I want to travel through the tunnel. Customers have the option to open a personal or business T-FLOW Account. Once payment has been approved, the barrier will rise. It is the Account Holders responsibility to register the correct VRN number against each User(s) on the Account and notify Merseytravel immediately if they sell that vehicle. Passwords must contain at least 8 characters and the following items: An upper case character, a number and a special character. You can apply for the Mersey Tunnels Concessionary Travel Scheme if:-, Find your ticket when you answer a few questions about you and your journey, T-FLOW Concessionary Application Form (PDF, 437KB), T-FLOW Concessionary Renewal Application Form (PDF, 350KB), T_FLOW Concessionary Application Form (Word, 25.3KB), T-FLOW Concessionary Renewal Application Form (Word, 25.4KB), Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, You have a Disabled Persons (Blue) Parking Badge. No trains are running from the station. Cameras are installed on every lane, and there will also be dedicated T-FLOW lanes for your added convenience. If you think this increase in usage is more long term you should increase your Direct Debit payment for your maximum convenience. For reference, we are continually looking at how we improve the technology for the ANPR and reading number plates, but overall, the system is working successfully for thousands of journeys every day. If you are unable to apply online, or you are not the approved signatory for the bank account you can download and print theApplication FormandDirect Debit Instruction, then present this with your initial payment at any of our Merseytravel Centres. They are all up to date and will always work for logging in securely on our website! If you wish to change your nominated vehicle please call 0151 330 1004. Once you report the vehicle as stolen you will no longer be liable for any journeys made by that vehicle. For the Kingsway (Wallasey) Tunnel, the maximum permitted gross vehicle weight is 38 tonnes. The Fair Processing Notice in respect of the scheme details how your data is handled and can be found using the link below, https://www.merseytravel.gov.uk/about/fair-processing-notices/, Merseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control. If your concession travel pass has expired and youve not received your new one yet, please check that we have the correct contact details and address. TERMINATING OR ENDING THIS AGREEMENT If you do not live in these local authorities you will receive 40 free journeys every year. Equivalent proof that you are the keeper of the vehicle on an exclusive basis will be required for vehicles that are leased. We aim to have normal service resumed as swiftly as possible. For foreign licence plates the Account Holder must provide Merseytravel with the correct VRN and country code, failure to do so may result in passage being refused. If you live within the local authority boundaries of Liverpool, Wirral, Sefton, Knowsley or St Helens you will receive 200 free journeys every year. What is the maximum gross vehicle weight permitted in either of the tunnels? Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. Share Your Details. The tag has a validity of 5 years and after purchasing . As T-FLOW is a pre-payment scheme it will only operate whilst your account is in credit. Merseytravel Phone Number and Contact Information Contact Us If you would like to leave a compliment or complaint, ask a question or report an issue, please get in touch. Mersey Tunnels Fast Tag top up and account queries. Simply calculate the maximum number of journeys each month and multiply this by the toll rate. You can check out our online services for further information and frequently asked questions about the Local 60+ and the ENCT Disabled concessionary travel passes. Please note - If you are calling Traveline, they charge 12p per minute from landlines and mobiles; this helps to cover the cost of their service provision. Penalty surcharge 60, 200 per hour. Account holders who live in the City Region also benefit from a further discount on their journeys. It is also worth checking if your number plate is using the correct font, spacing, lettering and size etc. Once submitted, your complaint will be assigned a unique reference number and assigned to the relevant team or third-party operator for their review and direct response back to you. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards Office. Please note: The Customer Services Contact Centre and T-FLOW teams are unbale to support any further on this matter; and the guidance that they will provide to you is the same as listed above. Please call 0151 330 1004 7am to 7pm Monday to Friday, 8am to 5.30pm Saturday and 8am to 4.30pm Sunday How to pay truck toll on Mersey Tunnels If you need additional support with your top-up, you can call our Customer Services Contact Centre on 0151 330 1004, If you have an active Direct Debit set-up, the easiest way to request a refund is to log in to your. Rail. Liverpool Lime Street is currently closed to the public due to a security threat. Merseytravel shall at all times comply with the Data Protection Act 2018 and any other relevant legislation in relation to the use of personal data. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. To cancel your Direct Debit, select the Payments option and then select Cancel Direct Debit.