All rights reserved. No liability for damages By continuing to use this site you are agreeing to our website Terms of Service, Privacy Policy, and the use of cookies. Object the right to object to the processing of your personal data for direct marketing, or in any other situation in compliance with local laws. The Services ordered by the Customer and offered by TLScontact on behalf of HMPO/UKVI, will be provided, to the extent possible, in accordance with the date the Customer has chosen the appointment to submit the passport application, the DNA sample or the biometric enrolment at the TLScontact Centre. 6.1 Online purchase of Services from a TLScontact Centre located in the European Union 1.4. Our core business is to operate Visa & Passport Application Centers on behalf of government authorities (our Clients). Name Purpose Description Storage Period Not to access without authority, interfere with, damage or disrupt: We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. In case of material changes we will inform you by any appropriate means. Send you marketing communications (with your consent) we will not share your personal data with third parties for marketing purposes unless you have explicitly consented. 3.2 Price of the service fee of HMPO/UKVI If you feel that we have failed to deliver to this standard in any part of your contact with us, we would like to hear from you. Prepare your supporting documents Cancellation rights The aforementioned Data Controllers (our Clients) may, however, use profiling. Third party service providers working on our behalf The information collected by cookies on our websites is used for various purposes, including the following: To comply with legal obligations and respond to requests from government agencies, including law enforcement and other public authorities, which may include such authorities outside your country of residence; You may not use our site: If you want to use and track your visa application for free in real time and anywhere, please download it from Track My Application page. You may use our site only for lawful purposes. The Customer is required to read and understand these terms and conditions before placing an order for the Service. All rights reserved. This may result in our taking all or any of the following actions: Further information on the specific cookies used on TLScontact websites can be found under the Which cookies does TLScontact use? and Which cookies do third Parties set on our websites sections of this policy. Due to the ongoing impact of Covid and global travel restrictions, UK Visas & Immigration are experiencing unpredictable demand across all visa routes. Welcome to TLScontact UK in Nigeria. If the performance of the Service has commenced with the Customers agreement and has been completed before the end of the 14-day cooling off period, the Customer shall not be entitled to exercise the right of cancellation, which he or she expressly waives; Please check the latest information on travel to England from another country during coronavirus (COVID-19) before applying for your visa. SATURDAY OPENING: We are open on Saturday, 21 January 2023 and Saturday, 28 January 2023, between 08:00 and 12:00 for passport returns. We concentrate on providing the administrative aspects of the . called 3D Secure v2 (3DS v2) that will comply with the new regulation. Any questions you have in relation to this Privacy Notice or how we use your personal data should be sent to our Data Protection Officer: 11. We work with third-party product providers to provide you the best customer experience. By continuing to use this site you are agreeing to our website Terms of Service, Privacy Policy, and the use of cookies. TLScontact companies You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. If the right of cooling off is exercised within the aforementioned period and the Service has not even started, solely the price for the Services shall be refunded to the Customer, no later than 14 days after TLScontact has received notification of the Customers decision to cancel. If you feel that we have failed to deliver to this standard in any part of your contact with us, we would like to hear from you. All such rights are reserved. 22. Uploading content to our site Bulletin boards. In the event of such a breach, your right to use our site will cease immediately. TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (hereinafter TLScontact, we, us, our) is committed to protecting the privacy and security of the customers who use TLScontact websites and services (hereinafter Customers, you, your). If you want to use and track your visa application for free in real time and anywhere, please download it from Track My Application page. Strictly Necessary Cookies 4. Be in contempt of court; _gat Google Analytics/span> Used to throttle request rate. By any other means of payment accepted by TLScontact after these Terms of Service have come into force. HOW LONG WE STORE PERSONAL DATA? TLScontact does not do profiling. Avoid unnecessary travel, save time, and avoid the crowds by having your passport returned to you by courier. Cancellation or suspension of your registration does not affect any statutory rights. Welcome to the Belgium Visa Application Centre. Name Purpose Description Storage Period Cookie settings in Internet Explorer The website in which you are linking must comply in all respects with the content standards set out herein above. 1.5. WHO HAS ACCESS TO YOUR PERSONAL DATA? To process your personal data lawfully we need to rely on one or more valid legal grounds. The price paid is firm and non-revisable, displayed either in GBP or in any other applicable local currency and includes all taxes. By breaching this provision, you would commit an offence under your country of application applicable law. Log in to your TLScontact Account. For more information, click here. TLScontact companies TLScontact is part of the Teleperformance Group, the worldwide leader in outsourced omnichannel customer experience management, providing excellent customer experience at every opportunity, serving governments and companies. The Customer can verify the details of the order and the total price and correct any errors before confirming acceptance of the Terms of Service. In case you havent activated your account, thank you for clicking on the link sent to your mailbox. TLScontact Lagos Phone Number Ikeja - +234 1 269 2188-92, 2615047 Fax: +234 1 261 5047 Website Login: https://uk.tlscontact.com/ng/los/index.php ADDRESS OF TLSCONTACT ABUJA Uk Visas Application Centre, Third Floor, EL-Yakub Building Beside Metro Plaza PLot 1129, Zakaria Maimalari Street, Central Business District, Abuja Be genuinely held (where it states opinions). CCTV images for general surveillance. 19. Don't hesitate to visit our Help page or to consult our help sections below. Changes to the Terms of Service UK Visa Application Centre | TLScontact UK Visa Application Centre TLScontact is your partner for all your visa applications to the United Kingdom. Introduction 2.6. This should be the same Visa Application Centre as your appointment.Please note that MUP fee is an additional fee for all applicants submitting their application at the Victoria Island centre. Loss of business opportunity, goodwill or reputation; The service fee, mandatory for any visa application, is NGN 6,000.00 (payable only in NGN and by Credit/debit card (no cash accepted)). Please note that this is a chargeable service for overseas customers. Please begin by selecting the country where you are applying from. 2. If you wish to link to or make any use of content on our site other than that set out above, please contact us. The Content Standards must be complied with in spirit as well as to the letter. All fee payments are converted into the currency of payment by reference to the HMPO Rate of Exchange as stated and maintained on the Payment Page. This amount has been decided in agreement with the Consular Authority and corresponds to the different services provided by TLScontact Visa Centre: Appointment bookings; Welcome; Visa application reception; Information collection; Data processing; Legitimate TLScontact employees will never ask you to make payment via telephone or social media. Furthermore, TLScontact shall retain all intellectual property rights in the photographs, presentations, studies, designs, models, prototypes, etc. TLScontact will aim to respond to you within three business days, providing either a substantive response to your message or informing you of when you can expect to receive a substantive reply. The Services are provided and supplied for private use. If you feel that your right have been impacted, please contact our Data Protection Officer. Scope of the Service Attention: Fraud Alert. You and we both agree that the competent courts of Nigeria will have exclusive jurisdiction. All rights reserved. We will hold your personal information on our systems only for as long as is necessary to provide the service. You also agree: Perform our obligations under our mandate from our Clients; A cookie is a small file downloaded on to and/or read by a device (for instance a computer or smartphone) when a user accesses a website. 2.3. Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law. Most of the time we do not maintain any personal data once the application/service process is over. You may cancel your registration at any time by informing us in writing to the contact details provided in these terms and conditions. 6. You can contact us on the following number: +23417002040. Present in 90 countries, TLScontact operates 150 Visa Application Centres on behalf of governments from around the world, handling 4 million visa applications every year. At TLScontact, we manage visa and consular services for government clients around the world. You are responsible for configuring your information technology, computer programmes and platform to access our site. TLScontact Promote sexually explicit material; If you wish to complain about information and materials uploaded by other users please contact us. Starting from 1st July 2022, the service fee, mandatory for any visa application, is GBP 32.20 . TLScontact will issue the Customer with an invoice upon payment of the Service. 18. Governing law TLScontact provides only the amenity where HMPO accredited laboratory personnel collects the DNA sample for testing purposes to the accredited laboratory. 1.3. We have no control over the contents of those sites or resources. Business interruption, loss of anticipated savings; Further legal action against you; WHAT DO WE COLLECT? TLScontact will aim to respond to you within three business days, providing either a substantive response to your message or informing you of when you can expect to receive a substantive . Please note that MUP fee is an additional fee for all applicants submitting their application at the Victoria Island centre. These Terms of Service may be consulted on the Website at any time. 7.6 TLScontact shall not be held liable or in default due to any delay or non-performance due to a force majeure or to any other event which is beyond TLScontact reasonable control or for any act or omission not attributable to TLScontact. We will only disclose personal data that is necessary to deliver the service. Which cookies do third parties set on our websites? Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse; If you have applied through a third party, such as an agency or a solicitor, and used their email address on the visa application form, email notifications will go to this address. Which countrys laws apply to any disputes? Our site is for domestic and private use. If you purchase services from our site, our Terms of Service apply to the sales. You will remain liable to pay all Service fees charged by your payment card issuer. All fields are required. 2019 - 2023 TLScontact. We reserve the right to withdraw linking permission without notice. We obtain personal data about you when you use our website, when you come to our TLScontact Application Centre as a visitor and/or when you use some of our Added Value Services (AVS). Payment terms Prohibited uses We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. Be likely to harass, upset, embarrass, alarm or annoy any other person; Be threatening, abuse or invade anothers privacy, or cause annoyance, inconvenience or needless anxiety; Where the processing is necessary for compliance with a legal obligation to which we are subject, the data processing is based on such legal obligation. If you have a query about your visa application, please contact us via your local TLScontact Visa Application Centre so that we . How you may use material on our site Issue of a warning to you; visa application reception, data . Any complaints regarding the decision made in response to your passport application, DNA testing or citizenship application should be sent solely to HM Passport Office or UKVI or DNA testing. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You are not permitted to use it without our approval. TLScontact aims to provide a first-class application experience. For more information, click here. You should use your own virus protection software. In case of material changes in these terms we will inform you by any appropriate means. Part of this is making sure you understand your rights, which are as follows: This information and these materials have not been verified or approved by us. 3. in connection with an order for goods or services), the data you provide will not be covered by this Privacy Notice. in particular, we will not be liable for: TLScontact doesnt have neither any competence nor knowledge as to the carrying out of the DNA tests, required by HMPO, or the DNA tests results. Attention: Fraud Alert. any information allowing to identify you directly or indirectly) is collected on the behalf of our clients (i.e. Introduction We will always verify and validate any individuals claiming to be your representative before accepting any information about you. 7.4 TLScontact accepts no liability to any Customer or any other person relying on or benefiting from any application to UKVI or HMPO for business losses, damages or for any obligations, costs or expenses incurred in reliance on or anticipation of receiving a passport or citizenship, whether within a particular timescale or at all, including but not limited to air travel, hotel, and other travel and accommodation arrangements, and any other arrangements made. Will be kept secure and confidential; to collect your passport or get our Express Courier Return service. If we transfer your personal data from UK to other countries in which applicable laws do not offer the same level of data privacy and protection, we take measures to provide an appropriate level of data privacy and protection. By credit/debit card; 6. In case you haven't activated your account, thank you for clicking on the link sent to your mailbox. created (including at the Customers request) for the purposes of providing or supplying the Services. We do not guarantee that our site will be secure or free from bugs or viruses. This is a site operated by TLS Contact Processing Services Limited (We), with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732. We may use your personal data to: Information communicated via the Website is processed in accordance with legal requirements regarding personal data protection and the information system used ensures optimal protection of this data. 75009 Paris, France For more information regarding the purposes of the data processing we implement on behalf of our Client, please contact His Majestys Passport Office/UKVI. The store will not work correctly in the case when cookies are disabled. 23. These terms of use refer to the following additional terms, which also apply to your use of our site: 12.2 You must ensure that the details provided by you on registration or at any time are correct and complete and inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively. For further information, please visit the link here. They shall prevail over any other version and any other conflicting document. We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. Learn more 2019 - 2023 TLScontact. The views expressed by other users on our site do not represent our views or values. Where we process your personal data to deal with your enquiries that are not related to a specific service, to send you marketing communications, to request feedback or to protect our employees, visitors and premises, the legal basis of the processing is the legitimate interests pursued by TLScontact (except where your interests or fundamental rights override these), more specifically its economic/business interest in making you personalized offers, in responding to your needs and offering you adapted services, and in ensuring its security; TLScontacts liability Is stored for only as long as required to process service; Analytics and Performance Cookies Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism; About Us All requests are free of charge. For personal data concerning TLScontact specific services/processing (TLScontact acting as a data controller) This should be the same Visa Application Centre as your appointment. 5. 3. You might have some questions as you go through the visa process. Our website may contain links to other websites. We cannot control or direct how your personal data is used after transferring it to His Majestys Passport Office/UKVI since it acts as the data controller. service not directly linked to the application), and process your payments; 7.5 TLScontact shall also have no liability to any Customer or any other person relying on or benefiting from any application to UKVI or HMPO for any direct, indirect, punitive, incidental, special, or consequential damages or any damages whatsoever due to delay, misplacement, loss or damage of applications, passports and other documents, or due to negligence or breach of contract in connection with any application or any advice or information given in relation to any application. 2.2. For third party cookies, please refer to further information on Which cookies do third parties set via our websites? section above. Kindly note that we reply to the inquires sent only in English. Immediate, temporary or permanent removal of any Contribution uploaded by you to our site; You will be able to unsubscribe at any time. 11. You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. In all cases, TLScontact will provide you with a substantive reply within 20 working days of your original message. We will never transfer your personal data in an unsafe or unsecure way. You will be transferred to the browsers help page for instructions concerning your cookie settings. Cookie settings in Firefox TLScontact shall not be required to provide or supply any of the Service that required payment of the applicable fee to TLScontact if the price has not been paid in full and in advance. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. We may however be required to hold some types of personal data longer to fulfil our statutory obligations or in accordance with the applicable statute of limitations. The type and categories of personal data that we collect is dependent on what service you are applying for. Given that subsequent amendments may be made to these Terms of Service, the applicable version on the Customer purchase date shall be the current version displayed on the Website or at the TLScontact Centre. 7. Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use. You will find the relevant information on the gov.uk website. The e-mail address is not made public and will only be used for password reset and application process updates. We may from time to time provide interactive services on our site, including, without limitation: 6.2 Online purchase of Services from a TLScontact Centre located outside the European Union All rights reserved. When applying for a related service, your personal data will be sent to our Client and that acts as the data controller. Will never be used for anything other than to process the requested service; Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence; If we transfer your personal data from UK to other countries in which applicable laws do not offer the same level of data privacy and protection, we take measures to provide an appropriate level of data privacy and protection by using our Binding Corporate rules or by entering into Standard Contractual Clauses approved by the European Commission with the data importers. For the best experience on our site, be sure to turn on Javascript in your browser. In any way that breaches any applicable local, national or international law or regulation; Before sharing any personal data we make sure that all service providers are contractually obliged to and can prove that your personal data: JavaScript seems to be disabled in your browser. Passport Collection to collect your passport or get our Express Courier Return service. Orders of Services placed via the Website will only be accepted if the Customer has previously agreed to abide by these Terms of Service. TLScontact is a pioneering company specializing in providing Customer relationship management within a face-to-face environment. Please choose your browser and click on the respective link. Make an appointment, Submit your application and provide your biometric data at the visa application centre, Return to the centre Feedback and complaints may be submitted using the below form. Contact Us - TLScontact VISA APPLICATION QUERIES If you have a query about your visa application, please contact us via your local TLScontact Visa Application Centre so that we can help you as quickly as possible. 2.5. WHO HAS ACCESS TO YOUR PERSONAL DATA? Provision of services Through the implementation of our Binding Corporate Rules you can rest assured that your personal data is protected when transferred internationally within Teleperformance Group. 2.4. Such confirmation implies acceptance of all of these Terms of Service and constitutes proof of a sale contract. You can decline the use of cookies on our Website directly or you can withdraw consent at any time by changing the using browser settings, or cookie settings. In the event of a merger, sale, restructure, acquisition, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings); 1. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. These rights may be exercised in accordance with the conditions and procedures set out on the Website. Cookie settings in Safari web and iOS Do not rely on information on this site Failure to provide the data marked with an asterisk could prevent you from accessing a service of ours. travel to England from another country during coronavirus (COVID-19). 15. A Contribution must not: Where local regulations apply, you may also be required to provide evidence of Covid-19 test results or vaccination status. JavaScript seems to be disabled in your browser. If our provision of the Services or support for the use of our site is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Ensure the security of TLScontacts employees, visitors, customers and premises; Our Security Notice, which sets out information about security rules to be followed at our Application Centre; Any content you upload to our site will be considered non-confidential and non-proprietary. Request feedback to improve the quality of our services; for the duration of the provision of the service, during your presence in our premises, for maximum 1 month regarding CCTV images and for 1 year from the last contact with you regarding marketing communications, where applicable and permitted by the local legislation). Rules about linking to our site Such payments will be made by TLScontact to the applicant on the presentation of the payment receipt issued by the government of their respective home country for the replacement of such lost or damaged passport. For more information, click here. 3.1 Price of the Service fee of TLScontact For example cookies can help the website remember you and during your next visit you wont have to choose your preferred language again. Our staff is not authorized to provide advice or comments on the regulations applicable to your applications/Services and TLScontact accepts no liability if such advice or information is given. TLScontact is an official service provider to His Majesty Passport Office (referred to hereinafter as HMPO) and to the UK Visas & Immigration authority (referred to hereinafter as UKVI) for the purpose to ease the collection of your British passport application and/or your overseas British citizenship biometric enrolment (referred to hereinafter as OCBE). 10. Make an appointment, Submit your application and provide your biometric data at the visa application centre, Return to the centre By using our site, you confirm that you accept these terms of use and that you agree to comply with them. We are not responsible for the content or functionality of any of those external websites. These are based on information and experience of HMPO/UKVI over which over which TLScontact have no control. Please check with the third party if they received a notification about the passport being ready for collection. You must not establish a link to our site in any website that is not owned by you. Customers exhibiting Covid-19 symptoms, including fever, cough or difficulty breathing will be helped to reschedule their application submission for another day and will be advised to seek medical attention at the nearest healthcare facility of their choice. Welcome to the centre of Lagos Victoria Island Your partner in Nigeria for all your visa applications to Italy ADDRESS & OPENING HOURS Your Visa Application Process Here are the mandatory steps to apply for a Schengen visa Attention: Fraud Alert. If you do not agree to these terms, you must not use our site. Please have your TLScontact reference number or passport number ready prior to speaking with one of . You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them. Get in touch with our Feedback and complaints team: . USE OF COOKIES You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties, such as but not limited to UKVI, for the purpose of processing of your application. Our call centre is available from Monday to Friday from 08:00 - 15:30. Please provide a valid email address in order to receive the confirmation mail from us. Please note that if you applied as part of a family group, decisions are made separately, and each person will be notified individually when their passport is ready for collection. To protect our rights, users, systems, and services. We invite you to read and acknowledge the information below. Introduction TLScontact and TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (hereinafter "TLScontact", "we", "us", "our") is committed to protecting the privacy of the . Email: We collect in particular the following categories of personal data: The purpose of this cookies policy (hereinafter the >Cookies Policy) is to explain how and why we use cookies to ensure you remain informed and in control of your information.